ReptileUV, The best Reptile UV lighting in the world. ReptileUV, The best Reptile UV lighting in the world.

News & Updates

September 25, 2013
  • It has been a long time since we up-dated our great customers and friends on the developments we have been working on for 2 and a half years. We have our inner Magnesium Oxide coating back on the inside of the bulbs as promised. We are still the only company in the world to put this effort into production. Our big announcement is that we should have every past order finished and sent in the next 2-3 weeks (this is because of our new customer service manager, Cara, who has been a RUV customer and rescuer for 10 years). All orders after that should have next day shipping. What made this possible is a new company that has people involved that have the same vision that ReptileUV has struggled to and maintained to keep; creating nothing less than the world's best reptile lighting. Mega-Ray Pet Care Lighting LLC will be able to make this wonderful bulb available to the world through many different distributors. As all of our old friends know, we have always put the animals before profit. "We don't care what sells well, only what does well for your animals," and with this adventure, any verified wholesale distributor, pet store, museum, aquarium, zoo, breeder, or any verified rehab center will be able to order the Mega-Ray™ through Mega-Ray Pet Care Lighting. Please have any one that is in this field contact Mega-Ray Pet Care Lighting LLC to be a distributor. Will this mean more competition for ReptileUV? Yes it will. But how many more animals will be serviced and cared for by this venture? This was only possible in my dreams over the past 10 years. The only involvement I personally have with this new company is that I am in total control of research and development so that the Mega-Ray™ name would never be a sell-out. Please beware of any counterfeit Mega-Rays! Contact us if you are in doubt of any bulb that carries this name. I want to personally thank all of our loyal friends. I want to apologize to any one that did not get serviced like they should have during the "impossible times" from which only my determination (or insanity) survived. We will still care for anyone that felt they were mishandled. Thank you to all of our friends that care so much about the creatures in our keep and in our hearts!

    Bob Mac, RUV
We Know we have the world's best lighting and we want to have the best customer service too!

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For Technical Lighting or Rehabiliation Questions

Bob has posted his personal phone number on his website and community forums for over 12 years to help people that cared for animals with critical health problems.

Because so many people attempted to contact Bob MacCargar (who invented the MegaRay for his own animal rehabilitation and treatment process) at inappropriate hours to inform him about product failures or other lighting requirements even though the appropriate time to discuss these issues have been stated on the website, we now require that:
For questions pertaining to technical lighting requirements, please refer to our questions answered page and the video page before calling. If you still have questions after thoroughly reading the questions answered page and viewing the videos, please call 252.240.9088 between the hours of 9am and 4pm, Monday through Friday, eastern standard time. This will save a lot of time on the phone. Bob does not believe he is in anyway as entertaining as Steve Irwin, but the information is excellent.

For customer service, questions pertaining to orders and general product information please call Cara our customer service manager at 316-409-3357 between the hours of 9am and 4pm EST Mon-Friday.

As always, if you have a sick animal and you or your vet need additional direction feel free to call Bob's personal number at 252.240.9088, any time day or night.
ReptileUV as a company was developed for one reason, and one reason only: to educated and improve the health of your animals.

Address

ReptileUV LABS
107 CRAIG DR.
HUBERT, NC, 28539