ReptileUV, The best Reptile UV lighting in the world. ReptileUV, The best Reptile UV lighting in the world.

News & Updates

May 18, 2013
  • As many may know, we are way behind in shipping due to the flu this spring. The Good news is that we have you all covered with the order we are receiving late next week, 5-23-2013. We understand that our friends and clients have been way patient with us, and maybe too patient, but everything we said would happen this year, will happen. We believe that we have replaced every Solar Raptor that went bad. Our books show a 1935 replacements so far which means that not only did we send out several Raptor replacements to our friends, we sent really good Mega-Ray style bulbs to replace all those as well. If we missed anyone, please let us know. This has taken a huge toll on us financially, emotionally, and physically, but to hear our friends say that our Mega-Ray is still the best by far, makes our hearts glad. Dr. Frances Baines posted very complementary remarks about the new bulbs she has tested for us. We will have everything from T5 HO florescent tubes and compacts, our original Heat Projector, the all new Mega-Ray mercury vapor (that is under testing right now as we speak), and the Metal Halide.
January 7, 2013
  • Dear friends, as you know, the Mega-Ray is a special bulb requiring very specific requirements. Because of this and the fact that each and every bulb is hand tested and altered to stay as consistent as possible, we are always running behind. We have refused shipments that have not been within our specifications and had to wait for replacements. Our factories have gotten wise enough to know that its pointless to ship what we will not sell.

    Also because of the problems that were caused with the Black Box bulbs, we never order large quantities. Getting 2-3000 bad bulbs is just devastating and we are still trying to recoup from that disaster. Our most recent order was expected before the end of December. We have been testing new materials that will allow our bulbs to stay operational for as long as they produce UVB. This, our factory says has delayed the completion or our last order for 2 weeks. This moved the delivery of our order to our shipper to the 10th of January. We pay for air express with one of the world's best freight forwarders and generally we have delivery within 4-5 days. If anyone has a sick animal, as always, contact me over email or directly on my personal phone number listed on our contact page.

    We thank you for your patience and we believe you will be extremely satisfied as we continue to maintain the best UVB-UVI ratio and UV longevity in the world.

Return Information

Please save the original packaging and your receipt. You will need these, should it be necessary for you to return an item to us for any reason.

Items returned for exchange will need an additional $15 shipping fee, to cover the cost of shipping your replacement item to you and must be in NEW condition! The cost of returning the product to ReptileUV must also be borne by the customer. Refund items must also be in NEW condition and have a $10 restocking fee and is at RUV's sole discretion.

Please use the original packaging and enclose your receipt. You must return the item in as-new condition (if it's for exchange), in its original packaging, with the receipt enclosed. You no longer need pre approval or return authorization numbers, PLEASE just follow the rest of the directions.

IF YOU HAVE A SOLAR RAPTOR BULB, PLEASE FOLLOW THE DIRECTIONS ON THE HOME PAGE.

Supplemental Warranty Information

We have allowed our friends/ clients to just send us a "credit slip" to get a replacement bulb on our new stock instead of sending back the faulty product. This is very rare with the new factory. Unfortunately to many people have abused this privilege so we have to go back to receiving your item returned so we can process your replacement without the worry of lost emails or garbled phone messages. We suggest that you send the product back by USPS regular mail as its a very inexpensive process.

This allows us to process your faulty item WITHOUT ANY VERBAL OR WRITTEN BY EMAIL COMMUNICATION.

Refunds instead of replacement are or our sole discretion and can only be done if we cannot replace the item in a timely manner!

How to return an item to us

In all cases, please supply us with the following:
  • The original receipt
  • The original packaging
  • Full details of the problem you have experienced with the product.
Please use the original packaging and enclose your receipt. All returns without either packaging or receipt will be subject to a $10 service fee. This is simply to cover the costs of the new packaging we need to use to return the items safely and the amount of time required to look up your sales information. Please enclose your check for $10 with your return IF YOU DO NOT HAVE THE RECEIPT OR IF YOU ARE EXCHANGING THE ITEM ONLY. THIS IS NOT FOR WARRANTY WITH RECEIPT!

If you do not have your original receipt you must also include
  • A clearly written (preferably typed) information sheet giving us the following details:
    1. Your name (as stated when you ordered the item)
    2. The email address you used to order the item.
    3. The date you ordered the item.
    4. Your full postal address (to which we will send your replacement)
    5. Your contact telephone number, in case there are any complications we need to discuss before shipping your replacement to you.
Following these procedures will allow us to expedite any returns that are necessary and allow us to help you keep your animal healthy!

While we don't mean to inconvenience anyone, it is difficult to assist customers who send lamps without proper packaging (which may be broken in transit) or who return a lamp with little or no information about their problem, no contact details and an illegible return address. Its also very difficult to help our friends that have only used the phone message and leaving messages that we can't understand.

In cases of premature failure please double check that it is the lamp, and not the fixture that is at fault. On occasion we have seen lamps with burned bases where the fixture was defective, providing poor electrical contact, or had too low a voltage rating, or the lamp was simply not screwed in properly. Please check that your fixtures are safe. Watch our video on fixtures on the website! We don't want anyone to lose their loved reptile or their house.

Item Returns

Return all items to:
ReptileUV LABS
107 CRAIG DR.
HUBERT, NC, 28539