ReptileUV, The best Reptile UV lighting in the world. ReptileUV, The best Reptile UV lighting in the world.

News & Updates

September 25, 2013
  • It has been a long time since we up-dated our great customers and friends on the developments we have been working on for 2 and a half years. We have our inner Magnesium Oxide coating back on the inside of the bulbs as promised. We are still the only company in the world to put this effort into production. Our big announcement is that we should have every past order finished and sent in the next 2-3 weeks (this is because of our new customer service manager, Cara, who has been a RUV customer and rescuer for 10 years). All orders after that should have next day shipping. What made this possible is a new company that has people involved that have the same vision that ReptileUV has struggled to and maintained to keep; creating nothing less than the world's best reptile lighting. Mega-Ray Pet Care Lighting LLC will be able to make this wonderful bulb available to the world through many different distributors. As all of our old friends know, we have always put the animals before profit. "We don't care what sells well, only what does well for your animals," and with this adventure, any verified wholesale distributor, pet store, museum, aquarium, zoo, breeder, or any verified rehab center will be able to order the Mega-Ray™ through Mega-Ray Pet Care Lighting. Please have any one that is in this field contact Mega-Ray Pet Care Lighting LLC to be a distributor. Will this mean more competition for ReptileUV? Yes it will. But how many more animals will be serviced and cared for by this venture? This was only possible in my dreams over the past 10 years. The only involvement I personally have with this new company is that I am in total control of research and development so that the Mega-Ray™ name would never be a sell-out. Please beware of any counterfeit Mega-Rays! Contact us if you are in doubt of any bulb that carries this name. I want to personally thank all of our loyal friends. I want to apologize to any one that did not get serviced like they should have during the "impossible times" from which only my determination (or insanity) survived. We will still care for anyone that felt they were mishandled. Thank you to all of our friends that care so much about the creatures in our keep and in our hearts!

    Bob Mac, RUV

Return Information

Please save the original packaging and your receipt. You will need these, should it be necessary for you to return an item to us for any reason.

Items returned for exchange will need an additional $15 shipping fee, to cover the cost of shipping your replacement item to you and must be in NEW condition! The cost of returning the product to ReptileUV must also be borne by the customer. Refund items must also be in NEW condition and have a $10 restocking fee and is at RUV's sole discretion.

Please use the original packaging and enclose your receipt. You must return the item in as-new condition (if it's for exchange), in its original packaging, with the receipt enclosed. You no longer need pre approval or return authorization numbers, PLEASE just follow the rest of the directions.

IF YOU HAVE A SOLAR RAPTOR BULB, PLEASE FOLLOW THE DIRECTIONS ON THE HOME PAGE.

Supplemental Warranty Information

We have allowed our friends/ clients to just send us a "credit slip" to get a replacement bulb on our new stock instead of sending back the faulty product. This is very rare with the new factory. Unfortunately to many people have abused this privilege so we have to go back to receiving your item returned so we can process your replacement without the worry of lost emails or garbled phone messages. We suggest that you send the product back by USPS regular mail as its a very inexpensive process.

This allows us to process your faulty item WITHOUT ANY VERBAL OR WRITTEN BY EMAIL COMMUNICATION.

Refunds instead of replacement are or our sole discretion and can only be done if we cannot replace the item in a timely manner!

How to return an item to us

In all cases, please supply us with the following:
  • The original receipt
  • The original packaging
  • Full details of the problem you have experienced with the product.
Please use the original packaging and enclose your receipt. All returns without either packaging or receipt will be subject to a $10 service fee. This is simply to cover the costs of the new packaging we need to use to return the items safely and the amount of time required to look up your sales information. Please enclose your check for $10 with your return IF YOU DO NOT HAVE THE RECEIPT OR IF YOU ARE EXCHANGING THE ITEM ONLY. THIS IS NOT FOR WARRANTY WITH RECEIPT!

If you do not have your original receipt you must also include
  • A clearly written (preferably typed) information sheet giving us the following details:
    1. Your name (as stated when you ordered the item)
    2. The email address you used to order the item.
    3. The date you ordered the item.
    4. Your full postal address (to which we will send your replacement)
    5. Your contact telephone number, in case there are any complications we need to discuss before shipping your replacement to you.
Following these procedures will allow us to expedite any returns that are necessary and allow us to help you keep your animal healthy!

While we don't mean to inconvenience anyone, it is difficult to assist customers who send lamps without proper packaging (which may be broken in transit) or who return a lamp with little or no information about their problem, no contact details and an illegible return address. Its also very difficult to help our friends that have only used the phone message and leaving messages that we can't understand.

In cases of premature failure please double check that it is the lamp, and not the fixture that is at fault. On occasion we have seen lamps with burned bases where the fixture was defective, providing poor electrical contact, or had too low a voltage rating, or the lamp was simply not screwed in properly. Please check that your fixtures are safe. Watch our video on fixtures on the website! We don't want anyone to lose their loved reptile or their house.

Item Returns

Return all items to:
ReptileUV LABS
107 CRAIG DR.
HUBERT, NC, 28539